TopInspired (“we”, “us”, “our”) operates the website topinspireds.com. We respect the sensitivity of health information and collect as little personal data as we need to answer your question or arrange your appointment.
Information we collect
- Information you give us. When you submit an appointment request or contact form we collect your name, phone number, email address, the reason for your visit, your preferred visit type and date, and anything you choose to write in the message field.
- Information collected automatically. Like most websites, our hosting and analytics services may record your IP address, browser type, device type, referring page and the pages you visit. This is used in aggregate to keep the site secure and understand which content is useful.
- Information from your care. Clinical records created when you become a patient are handled under our clinical privacy practices and applicable health privacy law — not under this website policy.
Please don’t send sensitive details through this website
Web forms and email are not secure channels. Share only what is needed to arrange a visit — you do not need to describe your full medical history here. Never use this website to report urgent symptoms; call 911 or your local emergency number instead.
How we use your information
- To respond to your enquiry and schedule, confirm or reschedule appointments.
- To send information you have asked for about your visit or our services.
- To maintain the security, performance and accessibility of this website.
- To comply with legal, regulatory and professional obligations.
We do not sell your personal information, and we do not use the details you submit for advertising.
Legal bases for processing
Where data protection law such as the GDPR applies, we process your data on the basis of your consent (when you submit a form), our legitimate interest in running and securing this website, and our legal obligations. You may withdraw consent at any time by contacting us.
Cookies and analytics
This site uses only the cookies needed to make it work, plus any analytics cookies described in the banner or settings shown on your first visit. You can block or delete cookies in your browser settings; essential functionality will still work. If third-party analytics are enabled, those providers process data under their own privacy terms.
Sharing your information
We share personal information only with:
- service providers who host this website, deliver our forms or send our email, under contract and confidentiality;
- clinicians and staff involved in arranging or delivering your care;
- authorities or advisers where disclosure is required by law.
How long we keep it
Website enquiries are kept only as long as needed to deal with your request and to meet our record-keeping obligations, then securely deleted. Clinical records are retained for the period required by law and professional guidance.
Security
This website is served over encrypted HTTPS, access to submitted enquiries is restricted to staff who need it, and our providers are chosen for their security practices. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Your rights
Depending on where you live, you may have the right to access, correct, delete, restrict or port your personal information, to object to certain processing, and to opt out of the “sale” or “sharing” of personal information (we do neither). To exercise any right, contact us using the details below. We may need to verify your identity first, and we will not discriminate against you for making a request.
Children’s privacy
This website is not directed to children under 13, and we do not knowingly collect their information. A parent or guardian should make contact on a child’s behalf. If you believe a child has given us information, contact us and we will delete it.
Third-party links
Our educational pages link to organizations such as the CDC, NIDDK and the American Diabetes Association. Those sites have their own privacy policies, and we are not responsible for their content or practices.
Changes to this policy
We may update this policy as our services or the law change. The “last updated” date at the top always reflects the current version, and material changes will be highlighted on this page.
Contact us about this policy
Questions about this page can be sent to care@topinspireds.com or raised by phone on+1 (555) 010-2040. You can also use our contact form.